If something happens when you're exploring that you don't think is right, let us know.
- Did you get stuck somewhere within a scene?
- If you changed screens and tried to get back, could you not return to the prior screen?
- If you were trying to go to point A, and ended up at point B, let us know!
Please read This Just In before you post!
Remember, if the issue has already been posted, don't post it again.
TEMPLATE - you
must use this:
A Proper Bug Report -
Who? What? When? Where? Why? How? Keep those in mind.
What should be included in a bug report? More than you think. People aren't mind readers. -
What type of account? (Free Account? Verified Account? Star Captain Account?)
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What level is the character? M or F? What does the character have equipped?
Which mech (chassis)? Is he/she wearing a uniform? Which one?
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What: What happened? What's the bug?
Use detail! Did the game kick you out? What was the error message and code?
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When/Where: Did it happen in town/while exploring? Was is during a quest? In a battle?
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Why: This is more for the devs, but do you know what might have caused it?
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How: What did you do to
trigger the bug? "The game hates me." doesn't work. Something leads up to the bug. This is crucial. If a bug can't be duplicated, it might not get fixed.
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Detail! - Include your
browser and Flash version. To find your browser version, go to 'Help' and 'About'. Use
this to find your Flash version. Example: Firefox v1.5.0.6, Flash 8.0.22.0
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More detail! -
Screenshots always help. Don't know how to take one? Check
this thread. This is even more important when there's a graphical error (something miscolored, positioned incorrectly, stuck character, etc.).
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Even more. - Include any extra detail that might help. e.g. If you're lagging, include things like ISP, speed (56K, DSL, cable, etc.), computer memory (RAM), and processor speed (MHz or GHz) are things to consider. Please include graphics display quality setting (in the Game Options menu: Low, Medium, High, or Best).
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Did you clear your cache before encountering the bug? When was the last time you cleared your cache?
To clear your cache:
Internet Explorer (IE): Tools -> Internet Options -> General -> Click 'Delete Files' under Temporary Internet Files
Firefox: Tools -> Options -> Privacy -> Click 'Clear' under Cache
Did the bug keep happening after you cleared your cache? Clearing your cache fixes many bugs! IF you find an ABUSABLE bug - PM it to a Moderator (Maegwyn is Head Mod of MQ Gremlins) or to any AK. They'll make sure that it gets actioned quickly. - Quote :
- Just a reminder: Please, please include details!
Some examples of what we need to know:
Browser type and version (Firefox? Internet Explorer? Opera?)
Operating System (Windows 98? XP? Vista? Another type?)
Graphics Setting (Low, Medium, High, Best)